In the event of a dispute, any consumer residing in Portugal and the European Union may exercise their right to file a complaint with an official, impartial entity. In accordance with Portuguese Law no. 144/2015, LSSB provides the necessary information for consumers to exercise their right to alternative dispute resolution.
If you have an unresolved issue with a purchase from our store, we encourage you to contact our customer support first via email at lssb.peace@gmail.com or by phone at +351 920 170 778 (available on weekdays from 10:00 to 19:00).
If an agreement cannot be reached, you may resort to an Alternative Dispute Resolution (ADR) entity:
• Competent Regional Entity (Porto / Matosinhos Area):
CICAP – Centro de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)
Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto
Website: www.cicap.pt
Email: cicap@cicap.pt
Tel: (+351) 225 508 349
• National Entity:
CNIACC – National Center for Information and Arbitration of Consumer Disputes
Website: www.cniacc.pt
Email: cniacc@unl.pt
• Digital Complaints Book:
You may also submit a formal complaint online via the Portuguese Electronic Complaints Book platform:
Website: www.livroreclamacoes.pt
For more information regarding consumer dispute mechanisms, visit the Directorate-General for Consumer Affairs portal at www.consumidor.gov.pt.
What is Alternative Dispute Resolution for consumer disputes?
It is an out-of-court mechanism that allows consumers and merchants to resolve disputes through mediation, conciliation, or arbitration by an independent third party, offering a faster and less costly alternative to judicial court proceedings.
