Order Processing
All orders are processed and prepared in our studio in Matosinhos, Portugal. Dispatch occurs within 1–3 business days after payment confirmation. Once your parcel has been handed over to the carrier, you will receive an email containing your tracking code.
Shipping Carriers & Rates
Orders are shipped via CTT (Correios de Portugal) with tracking. Rates and transit times are structured as follows:
• Portugal (Mainland & Islands):
- Standard Delivery: €3.50
- Free Shipping: Automatically applied on orders of €70.00 and above
- Estimated delivery: 1–2 business days after dispatch
• Europe:
- Flat Rate: €12.00
- Estimated delivery: 3–7 business days after dispatch
• Rest of the World:
- Flat Rate: €25.00
- Estimated delivery: 7–15 business days depending on destination customs
In-Store Pickup
If you choose "Store Pickup" at checkout, no shipping fees apply. You will receive an email notification when your order is ready for collection at our Matosinhos studio.
Customs & Import Duties
For destinations outside the European Union, parcels may be subject to local import duties, customs clearance fees, and regional taxes. These charges are determined by destination customs and remain the sole responsibility of the recipient.
